After-sales Service | TBK Laser Machine

Factory-direct professional TBK laser & mobile repair machines. We offer in-house manufacturing and complete OEM/ODM solutions.

After-Sales Service Commitment & Policy

Dear Customer,

Thank you for choosing TBK products. We believe that excellent service is an essential part of a product's value. To this end, we have established a comprehensive after-sales service system designed to provide you with timely and effective support, ensuring the continuous and stable operation of your equipment.

One-Year Comprehensive Warranty

Starting from the date of purchase, we provide a one-year comprehensive warranty for all our equipment. During the warranty period, any failures caused by manufacturing defects or product quality issues are covered by our service.

Professional Technical Support

When you encounter any issues with your equipment, we offer the following support channels:
One-on-One Dedicated Technical Guidance: Our professional engineers will communicate with you directly to provide precise fault diagnosis and effective solutions.
Professional Video Guides: We offer detailed instructional videos covering product operation, routine maintenance, and troubleshooting for common issues, available for you to consult at any time.

Rapid Response Commitment

We understand the importance of efficiency and have set clear standards for our response times:
During Working Hours: We are committed to providing a prompt response to your service requests.
International Customers: For our overseas clients, we commit to initiating a remote video support session within 24 hours to provide a solution.

Parts and Machine Replacement Policy

Free Parts Supply: Within the one-year warranty period, any parts confirmed by our technical team to require replacement will be provided free of charge (the customer is responsible for shipping costs). For high-value core components, a replacement will be sent upon the return of the faulty part.
Full Machine Replacement: If our technical team determines that a device has a major fault and cannot be repaired, we will replace it with a brand-new machine.
(Service Highlight) To save you significant time and logistics costs, you are not required to return the entire faulty machine. You only need to send back the specific, designated core components as instructed by our technical team.

How to Request After-Sales Service

For any detailed or complex technical issues, please use the form below to submit a formal service request. This allows us to record your inquiry and assign it to a specialist. If you have a quick question or need urgent help during business hours, please feel free to use the WhatsApp chat button on the right.

Please provide the following information:

Your Name
Your Email Address
Your WhatsApp Number (Optional)
A detailed description of the issue (Content)

Once submitted, our technical team will review your form request and will contact you promptly via your provided email or WhatsApp with the next steps.

（TBK Laser Machine）Shenzhen Shenwangda Technology Co., Ltd. was established in 2012. It is a high-tech enterprise integrating R&D and innovation, production, sales and service.