TBK Technical Support

We understand that excellent customer service is just as important as our innovative products. The TBK Technical Support Center is committed to providing you with professional, efficient, and attentive after-sales service to ensure your equipment always operates in optimal condition.

Our Core Service Features

One-on-One Dedicated Technical Guidance

Personalized Support: We assign a dedicated engineer for one-on-one communication to fully understand the issue you are facing and provide a targeted solution.
Complete Follow-Up: From the moment you raise an issue until it is fully resolved, your dedicated engineer will manage your case to ensure a satisfactory service experience.

Professional Video Tutorials

Product Operation: We have prepared detailed video tutorials to help you get started quickly and maximize your equipment's performance.
After-Sales Maintenance: For common issues, you can easily perform equipment adjustments and maintenance yourself by following our professional video guides, saving you time and effort.

Rapid Response Commitment

24-Hour Global Support: We are committed to providing solutions for our international customers via video call within 24 hours, overcoming geographical and time zone barriers.

Global After-Sales & Warranty Policy

We offer a unified and transparent after-sales warranty service for all our global customers, ensuring a worry-free purchase.

Parts Support

One-Year Free Parts: Within one year from the date of purchase, we will provide the necessary replacement parts free of charge for any hardware issues caused by non-human-induced damage.
Shipping Costs: Please note that the free parts policy does not cover international or domestic shipping fees, which are the customer's responsibility.
High-Value Part Exchange: For certain high-value components (such as lasers, core motherboards, etc.), you will be required to return the defective part to our company before a new one is dispatched.

Unit Replacement Policy

Confirmation of "Unrepairable" Status: If your equipment experiences a critical failure and is diagnosed by our technical engineers as unrepairable, we will replace it with a brand-new unit.
Old Unit Procedure: You do not need to return the entire old machine. Simply follow our engineer's instructions to remove and return only the specified high-value core components (e.g., motherboard, screen). This policy is designed to save you significant time and shipping costs.

Contact Us

If you encounter any issues while using our products or require technical assistance, please fill out the support request form below. Our technical engineers will contact you as soon as possible after receiving your request to provide dedicated support.

（TBK Laser Machine）Shenzhen Shenwangda Technology Co., Ltd. was established in 2012. It is a high-tech enterprise integrating R&D and innovation, production, sales and service.